Refund policy

Returns and refunds

30-day mailed returns

You may return an eligible item by mail, postmarked within 30 calendar days after delivery. Start your return using our contact form or call +1 718-486-9487. Provide your order number and the items you wish to return so we can give you return instructions and the mailing address. Online orders cannot be returned in store.

Return condition

Items must remain in the condition received, with no additional wear, washing, alteration or damage after delivery. Keep any original tags and packaging supplied with the item. Any pre-existing condition or vintage wear disclosed on the product page does not by itself make an item ineligible for return.

Return postage and fees

For ordinary returns, the customer buys and pays for return postage. We do not charge restocking or return-processing fees. If we sent the wrong item, or an item arrives damaged or defective, contact us first; we pay the necessary return shipping costs for those issues.

Refunds

We process refunds to the original payment method within 14 calendar days after receiving an eligible return. We do not charge an additional refund fee. Your bank or payment provider may need additional time to post the refund. We provide returns and refunds rather than voluntary exchanges.

This policy does not limit remedies available under applicable law for defective or incorrect goods, or refunds due for unshipped orders.